Question 1

How many leads can I capture per month?

Accepted Answer

On Starter you get 1,000 AI messages/month. Typically enough for 200–400 leads. Pro gives you 5,000 messages and Agency is unlimited. Each plan also includes a usage dashboard so you always know where you stand.

Question 2

How do I train AI on my documents?

Accepted Answer

Upload any URL, PDF, Word doc, or CSV from your dashboard. Our system learns and comprehends the content within 60 seconds. Starter supports up to 10 documents; Pro supports 50; Agency is unlimited. You can also update documents anytime.

Question 3

Can I integrate with my CRM?

Accepted Answer

LeadAdvisor AI is a complete conversation management system out of the box. You can assign chats to team members, mark leads as solved or spam, and manage live handovers directly from your dashboard. For external workflows, we provide native email delivery, webhooks for Agency users, and direct integrations with major CRMs on our roadmap.

Question 4

What happens if the AI gives a wrong answer?

Accepted Answer

The AI only answers questions based on content you've uploaded. It won't make up facts. If a visitor asks something outside the knowledge base, the AI gracefully says 'I'm not sure, let me connect you with our team' and triggers a live handover. You can also review and correct responses from your dashboard.

Question 5

How secure is my data?

Accepted Answer

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use JWT authentication with refresh token rotation, complete multi-tenant data isolation, and operate in compliance with GDPR and CCPA. Your data is never used to train models for other customers.

Question 6

What Is LeadAdvisorAI?

Accepted Answer

LeadAdvisorAI is an AI website assistant powered by your knowledge base. It answers visitor questions accurately, engages through natural conversation, captures qualified leads by collecting contact details, transfers conversations to your team when needed, and provides a full analytics dashboard so you can see every conversation and lead.

Question 7

How quickly can I deploy the AI agent?

Accepted Answer

Under 5 minutes. You paste one JavaScript snippet into your site and the agent is live, trained on your content, and ready to handle conversations. No development team, no complex configuration. Just copy, paste, done.

Question 8

Can I customize how the agent looks and sounds?

Accepted Answer

Yes. Colors, logo, font, greeting message, response tone (formal vs friendly), and trigger conditions are all configurable from your dashboard. The Pro plan removes LeadAdvisorAI branding entirely. Agency plan users can white-label for their clients with custom domains.

Question 9

What type of support is provided after implementation?

Accepted Answer

All plans include email support. Pro includes priority support with 4-hour response SLA. Agency includes a dedicated account manager, weekly check-ins, and ongoing AI performance optimization. We also monitor chat logs proactively and alert you to issues before they affect your customers.

Question 10

Is there a free trial?

Accepted Answer

Yes! Every plan starts with a 14-day free trial. No credit card required. You get access to all features of your chosen plan during the trial, so you can see real results before committing. If you capture leads during the trial, they're yours. No strings attached.

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